ACCESSIBLE CUSTOMER SERVICE POLICY

 

R Spa’s Commitment

R spa, strives at all times to provide its goods & services to customers with disabilities in a way that follow the principles of dignity, independence, integration and equal opportunity.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to benefit from our goods & services.  Although we do not provide assistive devices in our premises, persons with disabilities may use their own assistive devices as needed.

Communication

We will communicate with people with disabilities in ways that take into account their disabilities.

Service Animals

We welcome people with disabilities who are accompanied by their service animals.  Service animals are allowed on the parts of our premises that are open to the public.  If a customer does not have documentation for their service animal but it appears to be reasonable that the animal is providing assistance, the animal should be permitted in R Spa’s premises (except in circumstances where animals are excluded by law).  If it does not appear to be a service animal, customers should be notified that only service animals are permitted on the premises.

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter R Spa’s premises with that person.  As R Spa is a spa for ladies only, the support person must be female.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to service or facilities for customers with disabilities, R Spa will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or service, if available.

The notice will be placed in the Spa front window.

Training for Staff

R Spa will provide training to all employees who deal with the public.  This training will be provided to all staff and new staff within their probationary period.  Staff will also be trained when changes are made to the plan.

Feedback Process

Customers who wish to provide feedback on the way R Spa provides goods and services to people with disabilities may send email to info@rspa.ca.  All feedback will be directly to the customer service representative and/or human resources.  Customers can expect to hear back in 3 business days.

Complaints will be addressed according to our organization’s regular complaint management procedures.